Hostesses

Azafatas Alhambra meets the needs of the customers by selecting personnel with the most appropriate requirements:

  • Congresses:
    • With languages
    • Coordinator
    • Hospitality Desk
    • Technical Secretariat
    • Accompanying members
    • Transfer
    • Programme of social events
    • Commercial stands
    • Protocol
  • Exhibitions
  • Conferences
  • Conventions
  • Openings
  • Models
    • Catwalk
    • Publicity/Advertising
    • TV and cinema
  • Public Relations
  • Commercial promotions
    • Sales promoters
    • Entertainers
    • Actors
    • Drivers/chauffeurs
    • Public image
    • Coordinators
    • Assistants for sporting events

We can offer you a team of hostesses and stewards with an excellent appearance, extensive experience and good cultural level. In their job facing the public they stand out for other essential qualities: initiative, resolute attitude, efficiency, responsibility, punctuality and great capacity for communication.

Our staff speak different languages, among which we should emphasize: English, French, German and Italian, as well as others. They also have working knowledge of IT: word processors, spreadsheets, databases, presentation programmes, design programmes, etc.

In order to achieve optimum results, our method is to carry out a detailed study of the action required, as well as to make a meticulous selection. Therefore, Azafatas Alhambra makes a study of the type of event required and a strategic plan of action for the development of the logistics: placement of the promotion, types of hostesses, programme for accompanying members, etc., as well as an estimate of costs. Hostesses will be carefully selected and if the customer wishes, he can give his approval of the selection. The hostesses will be given a briefing of the promotion.

In the specific case of publicity promotions and similar events, the client may have precise information on the development of the action.

There will be constant supervision of the hostesses and reports will be made of incidents and progress. An overall report will be made on finishing the campaign.


Uniforms


Uniforms for hostesses

Azafatas Alhambra can offer a wide variety of uniforms, in order to adapt to the logo of your firm, company colours, or your requirements.

  • Blue uniform. Jacket and skirt with white blouse and scarf of colour to be chosen by client.
  • Red uniform. Jacket and skirt with white blouse and scarf of colour to be chosen by client.
  • Black uniform. Jacket and skirt with white blouse and scarf of colour to be chosen by client.
  • Black dress. With scarf of colour to be chosen by client.
  • Navy blue dress. With scarf of colour to be chosen by client.
  • Overcoat.
  • Staff in polo shirts for other events.
Scarfs:
  • Sand-coloured
  • Yellow
  • Light Blue
  • Pistachio Green
  • Red
  • Bottle Green
  • Dark Blue
  • Pale Green
Uniform for steward
  • Black uniform. Jacket and trousers with white shirt with tie of the colour that the client chooses.
  • Staff in polo shirts for other events.
  • Ties:
    • Blue
    • Bottle Green
    • Red
    • Sand-coloured

You can see the photos of all our uniforms in the section gallery.

Besides our own uniforms we can provide the purchase or confection of a corporate specific uniform, with your colours and / or logo, taking care always of the quality and style.

Congresses and Conventions

Our activity can also cover other steps in the process of organizing a congress:

  • Booking and fitting out of halls and rooms
  • Business lunches, coffee breaks
  • Commercial displays
  • Sign-posting elements
  • Credentials, leaflets, invitations
  • Public relations
  • Protocol of the event
    • Opening and closing ceremony
    • Reception and attention to invited persons and authorities
    • Vip room
    • Organization of tables
    • Setting up of flags ... etc
  • Decorations, ambience
    • Floral arrangements
    • Furnishings
    • Design and setting up of publicity screens, posters and displays
  • Auxiliary equipment in halls
    • Equipment for simultaneous interpreters
    • Audiovisual equipment
  • Press coverage/press room
    • Photographic sessions and audiovisuals
    • Press and publicity

It is essential to pay maximum attention to details to ensure a really successful event. So we take charge of:

  • Organising the programme for accompanying participants:
    • Transfers, guided tours, etc.
    • Transport
  • Gifts and personalized details
  • Gala dinners
  • Organisation of golf tournaments, shows, etc.
  • Closing of events

Translators and Interpreters

The difference lies in the way of communicating: interpretation is oral, whereas translation is written. Interpreting is a live job, therefore an interpreter's knowledge of the language is as important as his ability to communicate, together with the speed of reply in a conversation. A translator may take longer to give a translation of the text that has been assigned, depending on the urgency with which it is required.

Normally both interpreters and translators work better into their mother tongue. Although some people may work as well both as translators or interpreters, the majority are specialised in just one of these activities.

Interpretation

To meet the requirements of communication in all types of events and situations, Azafatas Alhambra supplies the most advanced technology and the best professional people in the field of interpretation.

We have a team of interpreters of extensive experience, specialised in many different fields, and with specific preparation in all techniques of interpretation.

Consult us and we will advise you on the type of interpretation that meets your requirements best, as well as advising you on the technical equipment that you would need.

We can offer simultaneous and consecutive interpretation, liaison and escort interpreting, sworn interpreting, etc.

Simultaneous Interpreting

Is the most appropriate type for events with public who speak many languages (courses, press conferences, seminars, conferences, meetings and congresses), in which various languages are used and fluid and rapid communication is necessary. Simultaneous interpretation reaches each listener almost immediately.

Interpreters sit inside insulated booths and hear the speaker through specialised headsets at the same time as they translate, therefore the conference participants receive the interpretation of the speech with a small time-lag of a few seconds.

Inside the booth there will usually be two interpreters working together, taking turns approximately every 30 minutes, to avoid over-tiredness or lack of concentration. While one of the interpreters is working, the other one collaborates by providing information or terminology or communicating some organizational problem.. Therefore, except for very short functions or ceremonies (maximum 40 minutes), a simultaneous interpreter should not work alone.

Their work is a complex activity requiring the use of highly advanced technology, consisting of insulated booths, receivers, headsets, microphones, transmitters, mixing desks, ... On some occasions TV monitors may be necessary to provide a complete view of the hall, especially if slides or transparencies are projected.

Alhambra Hostesses will provide all of the audio equipment: microphones, headsets, sound technicians, projectors, booths, etc.

In a multilingual conference, it may occur that the interpreter of a language does not understand directly the language of the speaker, in which case he must translate the message that another interpreter is giving. This system is called relay interpreting.

(However, it is always recommended that when a conference, course or meeting is multilingual, in all booths there should be direct interpretation from the (speaker's) original language, also each interpreter should translate into his/her mother tongue respectively. In this way there is no loss of information, the lapse of time between the speech and interpretation is minimal, and the fluidity of expression and concepts of the interpreter are better than in the relay system).

Simultaneous interpreting offers the following advantages:

  • It guarantees optimum communication in talks with several languages.
  • The length of time of the talk is not prolonged because of the interpretation.

Within this type of simultaneous interpretation, infoport equipment is used more and more frequently. This system does not need to use booths, but the interpreter may be placed a short distance from the speaker and will translate the speaker's talk in a low tone of voice by means of a cordless microphone. To hear this, listeners will have a small receiver with a portable headset.

Interpretation via infoport equipment is more flexible and does not require such a complex technical team as for simultaneous interpretation, and it allows for simultaneous interpretation in acts requiring moving about.

Interpretation using infoport equipment offers the following advantages:

  • Infoport equipment provides total freedom both to the listener and to the interpreter who can change venue or move about to different parts of the meeting without losing sound quality.
  • It is ideal for guided tours or small sized meetings.

Consecutive Interpreting

This is used in particular for press conferences and short meetings with a smaller number of participants.

In consecutive interpretations, the interpreter sits next to the speaker (without the aid of earphones), who will make brief pauses in his conversation, therefore allowing the interpreter to translate bit by bit. If there is a very long talk the interpreter can take notes, as it would be impossible to memorize the whole of the talk.

Consecutive interpreting offers the following advantages:

  • It does not require the aid of technicians
  • Although it depends on the length of the act, normally only one interpreter is necessary.

The only inconvenience is that it slows down the rhythm of the presentation, as well as making it less natural. It is preferable in the case of small groups.

Chuchotage Interpreting

The interpreter is beside the participant and whispers a summary of what the speaker is saying.

It is a type of simultaneous interpretation and is used for a small number of people, as the interpreter "whispers" the translation to 2 or maybe 3 listeners. It is also combined with consecutive interpreting if the users of this method wish to communicate an idea. For larger groups portable equipment, called infoport, can be used; this consists of a microphone and headsets for the listeners.

Escort Interpreting

Visits, trade fairs, exhibitions.

The client will be accompanied by an interpreter, who will translate everything that the speaker needs.

Liaison Interpreting

An interpreter translates/interprets in short business negotiations or for informal meetings where there is a reduced number of people who speak different languages and are from different cultures; they are accompanied during their visit to businesses, firms, etc.

This type of service may also need interpreting for technical courses, or need escorting for foreign delegations or for trade fairs or other events.

  • Company meetings
  • Business visits
  • Commercial trade fairs
  • Public notaries, police courts, law courts, police stations, etc.

Bilateral Interpreting

Unlike consecutive interpreting, the interpreter intervenes briefly without interrupting the talk of the speakers, and interprets in both languages.

Telephone Interpreting

The interpreter provides communication between two or more people by telephone.

Interpreting via teleconference or videoconference

This consists of interpreting by means of teleconference or videoconference systems. It tends to be used for international conferences between clients, suppliers, members in different countries, etc.

Interpreting Sworn

for official affairs, courts or public notarial acts, civil weddings where the presence is required of a "sworn interpreter/translator".

Interpreting of Documents in Real Time:

Translating documents in real time; during meetings, negotiations or the preparation of very urgent projects, it is necessary to have an idea of what certain documents say, without having to do a formal translation. For such occasions we offer the possibility of having an interpreter who can, as he is working, give an explanation of the documents that are being dealt with.


Is it necessary to have sound technical equipment?

A technical sound equipment allowing listeners to hear the interpreter through headsets in a different language is only used in the case of simultaneous interpretation.

In the case of a client having technical equipment, it is advisable that the operating capacity is checked on prior to the interpreting session, to avoid "last minute surprises". Apart from the technical equipment, an installation technician is needed to guarantee the correct working of the equipment.

To the contrary, Azafatas de Congresos Alhambra can provide both the sound team as well as the installation technician for cases of simultaneous interpretation.

TECHNICAL EQUIPMENT
  • INTERPRETERS' BOOTHS
  • INTERPRETERS' DESKS
  • ELECTRICITY SUPPLY
  • INFRARED BEAMERS
  • INFRARED RADIATORS
  • INFRARED RECEIVERS
SOUND EQUIPMENT
  • LOUDSPEAKERS
  • POWER SOUND
  • MIXING DESK
  • MICROPHONES FOR PRESIDENTIAL TABLE
  • CORDLESS MICROPHONES, BOTH HAND AND LAPEL

A professional technician must also be available in the hall, to control correct functioning of equipment constantly, together with an assistant for mounting and dismounting.

A) Interpreting booths:

Booths for simultaneous interpreting may be fixed or moveable, and must conform with the requisite minimum rules ISO 4043 and DIN 56924 that guarantee adequate soundproofing and visibility to facilitate the interpreters' work.

The booths must be of an ample size and have the following technical conditions:

1. Initially one booth per interpreter will be necessary. It must be checked that the booths comply with the ISO rules regarding dimensions, ventilation and lighting.

2. Separate acoustics for the different languages spoken simultaneously, without any interference between the languages interpreted or with the speaker in the hall.

3. Efficient reciprocal communication between the booths and conference hall; from the booths the interpreters must have good visibility of the speakers, and if necessary of the projection screen.

4. Each booth must be equipped with one or several consoles and each interpreter must be supplied with his/her own microphone, volume control switch, headset and individual lamp.

5. Comfortable working conditions that facilitate the intense effort of concentration needed for the interpreters' work.

B) Infrared equipment for simultaneous translation.

The system of simultaneous translation via infrared beamers works by means of emitting infrared lighting. This system guarantees an unfailing excellent quality of sound, as it is impossible to receive the signal from outside the precincts, therefore guarantees complete confidentiality.

Translation

Azafatas de Congresos Alhambra S.L. has a translation service of documents in general. We have a sizeable team of professional translators with ample experience and specialised in different fields.

Once we have received your documents, we will send you an individual estimate, with no commitment on your part, giving the delivery date, cost per word and total cost. Once you have accepted this estimate, a translator or group of them who are experts in the subject dealt with in the text, will be assigned by fax. When the translation has been finished, a team of revisers will give a semantic, linguistic and morphological check-over, as well as monitoring the final presentation of the translation. This may be in any format: Word, Pdf, Excel, Flash, ...

Sworn Translating: this is a requisite for public documents such as contracts, minutes, certificates, technical certifications, judicial settlements, entries in registry offices, etc.

This is an official translation that is valid for the public administration, and is the only way to accredit the validity of a document in a country where the official language is not the same as the language of the original text. A sworn translation guarantees that the contents of both documents (original and translation) fully correspond.

In these cases, the translation must be signed and stamped by a translator with the title of Sworn Translator and Interpreter, authorized by the Ministry of Foreign Affairs.

LEGALISATION OF DOCUMENTS:

  • Legalisation of documents is a procedure that gives official validity to documents issued outside Spain.
  • The way of legalising varies depending on the country where the documents are issued.
  • The section of legalisation of the Spanish Ministry of Foreign Affairs is at: c/ Serrano Galvache, 26 - 28033 Madrid, telephone n° 91 3791606 / 91 3791608 / 91 3791609

THE HAGUE APOSTILLE

This is a special seal that the competent authority of the General State Administration stamps on a document that is a copy of the original issued by some official Spanish organization, in order to verify its authenticity at an international level. This certification is only valid between countries that are signatories of the Hague Convention.

Audiovisual Services

We will examine the needs of your event and the most modern equipment in audiovisual communication will be made available to you.

  • Simultaneous translation booths
  • Projecting and recording
  • Closed circuit TV and video
  • Plasma screens
  • Creating/making videos
  • Sound
  • Lighting
  • Community Manager
  • Rent computer for congress
  • Touch screens
  • Presence control
  • Speakers room
  • Web Design and programming

Sign language

We can offer the following services::

  • Interpretation from the spoken language to sign language (SL) and vice versa in courses, symposiums, congresses and conferences
  • Interpreting guide for deaf and blind people from the spoken language to sign language (SL) and vice versa in courses, symposiums, congresses and conferences.

All of these services are fulfilled by interpreter-guides who are fully qualified according to the rules of the associations of interpreters and guide-interpreters and/or the organisations of the deaf and deaf-blind people or professional qualifications.

The Code of Ethics can be consulted if required.

Complementary Services

Alhambra Hostesses can also offer a series of complementary services which are available and will be of assistance in the organisation of any kind of events.

  • Tourist guides
  • Photographers
  • Chauffeurs
  • Translators and interpreters
  • Technicians for audiovisuals and sound
  • Auxiliary personnel
  • Porters
  • Entertainers
  • Actors
  • Security agents
  • Coordinators / assemblers
  • IT technical personnel
  • Decoration and floral arrangements
  • Concerts and shows
  • Guide by e-mail

Service of Room Attendants for Cultural Exhibitions

A visitors first inclination to see an exhibition depends essentially on the impression given by the room attendants, on their pleasant disposition, their smiling face and their capacity to communicate with the public.

In all likelihood this is one of the most difficult jobs carried out in a museum or exhibition hall, due to the monotony, the loneliness and the routine in controlling the hall and its exhibits.

The attendant should be considered a collaborator who can help at specific moments in complementing the work of other professional people, since it is the attendant who has first-hand knowledge of what happens from day to day in the different exhibition areas.

Among the jobs they have to carry out are the following:

  • Welcome and give information and rules and regulations regarding the exhibition to be visited
  • Offer attention and information to the visitor
  • Control the number of people admitted to the exhibition, depending on the established capacity for each exhibition hall
  • Daily switching on and off of the audiovisual equipment in the required exhibitions
  • Logistical support to the guides and educators of the museum or monument
  • First aid
  • Tallying the number of visitors, satisfaction surveys and cooperation in public studies
  • Control of humidity and temperature

The staff is usually selected according to a specific profile:

  • University graduates and people in higher education, preferably in Tourism, History of Art, Fine Arts, Translation and Interpretation, English or French Philology.
  • Command of at least one foreign language, preferably English, knowledge of a second language will be an advantage.
  • Experience in customer service.
  • Capacity for communication, facility in human relationships, sensitive and interested in the world of art.

Alhambra Hostesses has an organized chart of qualified staff and the professional advice necessary for the development of different functions:

  • General coordinator.
  • Staff responsible for the coordination of companies.
  • Management.
  • Legal services, labour and accounting services, contracted with an outside company.
  • Training contracted with an outside company.

Alhambra Hostesses has been providing services of room attendants for exhibitions since 2006 in different types of areas such as: exhibition halls, multi-purpose halls, historic monuments, cultural centres, etc.

We have worked in exhibitions in the following places:

  • Museum Casa de los Tiros
  • Cultural Centre Gran Capitan
  • Granada Congress Center
  • Crypt of the Palace of Charles V
  • Chapel of the Palace of Charles V
  • Presentation Hall of the Palace of Charles V
  • Areas of Special Interest inside the Nasrid Palaces
  • Fine Arts Museum
  • Casa de las Mimbres, Monumental Complex of the Alhambra and Generalife
  • Official College of Architects of Granada
  • Courtyard of Granada City Hall
  • Cuarto Real de Santo Domingo
  • Euro-Arab Foundation

Porters and hostesses for concerts and shows

Alhambra Hostesses offers their services of porters and hostesses for concerts and shows in different types of areas such as: auditoriums, theatres, concert halls, multi-purpose halls, congress centres, sports centres, cultural centres, etc.

The functions to be carried out include:

  • Access control
  • Offering attention and information
  • Handing out programmes
  • Serving as cloakroom attendant
  • Checking entrance tickets
  • Ushering members of the public to their seats
  • Monitoring during a concert or show; maintaining silence and order in the audience during the concert or show
  • Having details of an evacuation routine.

Staff is usually selected according to a specific profile, depending on the type of public required:

  • University graduates and people in higher education
  • Experience in customer service
  • Command of foreign languages
  • Experience with children in the case of a concert for youngsters
  • Responsible, punctual, lively, dynamic people with smart appearance.
  • Capacity for communication, facility in human relationships, sensitive and interested in the world of music and culture

We have offered our services in the following exhibition areas:

  • Auditorium Manuel de Falla
  • Theatre Isabel La Cat├│lica
  • Theatre of the Generalife
  • Palace of Charles Carlos V
  • Theatre Alhambra
  • Patio de los Arrayanes
  • Patio de los Aljibes
  • Patio de los Arrayanes
  • Corral del Carbón
  • Monastery of San Jerónimo
  • Casa de los Pisa
  • Palacio Congress Granada
  • Centre Federico García Lorca
  • House- Museum García Lorca Fuentevaqueros
  • Conservatory of Music Victoria Eugenia of Granada
  • Churches (San Salvador, San Juan de Dios, Santa Ana, San Pedro, Royal Chapel)
  • Cemetery of Granada
  • Granada Bull Ring
  • Theatre Isidoro Maíquez

Model Services

Alhambra Hostesses provides an extensive catalogue of models to cover a whole range of projects for whatever purpose: fashion shows, galas, photography, catalogues, etc.